Refund & Returns Policy

Last Updated: 01 June 2026

Return Eligibility

We want customers to be satisfied with their purchases. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• Products must be unused and in original condition.
• Products must be returned in their original packaging.
• Products must include all accessories, manuals, and components.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Special-order items
• Clearance or final-sale products
• Products damaged through misuse or improper handling
• Products returned without original packaging

Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Wait for return authorization instructions.
4. Ship the approved return to the designated return address.

Returns sent without prior authorization may not be accepted.

Refund Process

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Original shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us review your request, please provide:

• Order number
• Description of the issue
• Photographs of the item and packaging when available

We will review the claim and work toward an appropriate resolution.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item received from us.

Order Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been shipped, cancellation requests may no longer be possible.

Contact Us

GNP Packaging

Email: info@gnp-packaging.shop

Phone: +1 (732) 379-8929

Address: 8605 Santa Monica Blvd, West Hollywood, CA 90069, United States